Shipping policy

Delivery Locations

We are based in Melbourne, Victoria and primarily deliver within Melbourne and selected regional areas of Victoria.
Delivery to other locations may be available on request and is subject to confirmation prior to order acceptance.

Delivery Timeframes

Estimated delivery timeframes will be provided at the time of quoting or order confirmation.
All delivery timeframes are indicative only and may vary due to factors such as stock availability, scheduling, traffic conditions, and third-party freight services.

We are unable to guarantee exact delivery dates or time windows unless otherwise agreed in writing.

Delivery Method

Orders may be delivered via our own vehicles or through third-party freight providers, depending on the size, weight, and nature of the goods.

Delivery is typically made to ground level only, unless otherwise arranged in advance.

Delivery Costs

Delivery costs are calculated based on the order size, delivery location, and handling requirements.
All delivery charges will be outlined in your order confirmation prior to payment.

Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances outside of our control. We will not be held liable for any loss or damage arising from delivery delays.

Market Pick Up

If you have selected local pick up from a market, we will be in touch to coordinate the time and date. Please let us know which market best suits you to come and pick up your order. 

Questions

If you have any questions regarding delivery, please contact us prior to placing your order.